Perhaps its your Echo itself thats having issues. However, there have been numerous reports of Alexa abruptly stopping music playback for no apparent reason. If nothing else helps, factory reset and starting from scratch will most likely do the trick. If youre using your Echo via Bluetooth or aux cable to listen to music, the internet or service on your mobile device may be the cause of your interrupted music. ), & Other Smart Home Updates, Ring Device Health Says That Voltage Is Too High (Danger!), 11 Reasons Why Smart Thermostats Are Pointless, How To Tell If Someone Is Watching The Wyze Cam Live Feed. There are a few common, and then those not-so-common issues that can cause this to happen. You get there by pressing Play at the bottom of the Alexa app home screen. Do the same with your modem and router, and turn off the Wi-Fi on all connected devices. All Rights Reserved. If yes, then please log out of the other accounts and then complete step 2.1 again; However, there may be some exceptions. Skills may also need updating or may need to be uninstalled, then reinstalled. But with aux cords available in lengths of even 12 feet, its definitely a viable option! Alexa Randomly Plays Music? (Possible Causes & Fixes) Audio stops playing on Galaxy mobile devices Tap on the i next to the Wi-Fi network youre connected to. What is going on? No BBC radio stations on #alexa this morning? With an Echo Show, you can simply use the screen. If thats the case, you can disable the Radio skill in the Skills section of the Alexa app. If you have any questions, feedback or suggestions about this article, please leave a comment below. Wi-Fi connectivity issues can cause media and music to buffer or not play. Voice requests to control Sonos and play music will likely fail. The Amazon Alexa team said: Our apologies for the inconvenience. I have a multi speaker setup (PlayBase, Sub, two Sonos Ones). Trying another device if possible Some users describe this issue as being specific to certain music streaming services. With an Echo Show, you can simply use the Thanks! We are currently experiencing a technical issue that may prevent you from getting the radio stations playing well from the TuneIn service. Update, Audio intentionally distorted in episode nine of The Whisperer in Darkness, Mobile/Tablet app Hopefully, this article has helped you determine why Alexa is stopping music playback and how to fix the issue. Here on Smart Home Point, she shares her knowledge with the world in hopes itll help you create and maintain your smart home. I'm having trouble listening to SiriusXM on my Amazon Alexa If youre not sure which radio stations are available in your country, you can check the list of available stations on Amazons website. Meaning, you can practically see your Echo from your mobile device, and vice versa. Check out these TechJunkie articles: Here are the answers to more questions about your Echo devices. When you pull up the app in the respective app store, if it needs to be updated, youll see the word Update towards the top of the page. In the Alexa app, you can connect to your favorite music streaming service via Skills. Then one day it went offline and nothing i did resolved this. This can result in anything from distorted music, to your favorite song cutting out midway through. You can also ask her to play ambient or nature sounds to help you fall asleep. All my devices connect back fine except my echos. Another possibility is that the Echos microphone is experiencing interference. We'll send you an e-mail with instructions to reset your password. Once you tap on that, youll see apps that were recently updated, or need to be updated. Voice commands to Alexa work perfectly. Next, create a custom playlist that will keep playing all night long. If theres a multitude of devices connected to your network, your Wi-Fi will probably be unable to keep the pace. In order to find and turn this setting off, please follow the steps below: Go to phone settings Go to Device Care Select Battery Find and select iHeartRadio WebThe problem is that my Echo, randomly (after some minutes or hours) stops playing radio station saying something like The radio xxx is not available now. When you find it, click on the Skill. After that, its the same drill as with the first-generation devices: the light ring will turn off and on again, then itll turn orange, and the device is ready for setup via the Alexa app. If your Echo is connected to the internet and youre still experiencing issues, try unplugging the Echo for a few seconds and then plugging it back in. WebRestarting your internet router is also a good step to try, and making sure your router's software is up to date. With a knack for troubleshooting device issues, shes been the go-to for family and friends for all kinds of tech-related issues - dating back to VCRs! Keeps Stopping The most common cause of Alexas music pauses in the midst of songs is a faulty internet connection. 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But can you play it using voice commands? Why on earth spend large sums on a device which relies on voice inputs when a real Internet radio does it so much better and more reliably with old fashioned displays and menus? "Alexa, ask mytuner radio to play echoes of bluemars", You may need to turn on the skill first if you haven't already done so. While listening to their music via the Amazon Echo, some Echo users have run into a couple of annoying playback issues. How did you resolve the problem? For Android users, youll go to the Google Play Store. 5GHz guarantees a stronger and more stable connection (if the Echo is close enough to the router, of course). So, whats causing this issue and how can you fix it? It might be that your internet connection is too slow and doesnt have enough bandwidth for streaming audio, or that the connection is flaky and experiencing excessive packets loss. Yes, you can leave Alexa on all the time. Can Turning Smart Bulbs Off And On At A Switch Damage Them? At the bottom of the screen, youll even see examples of other music streaming services you can link to your Alexa app. Privacy Policy | Your WiFi may be affected by interference which would cause If youre not sure which sleep sounds to choose, the Alexa app has a sleep sounds library that includes a variety of sounds and tracks. WebIf the app is stopping when your phone's screen goes dark, turns off, goes to sleep, or is backgrounded, it is likely an Android level setting which is designed to save battery life. You can request the specific radio station and it should play as normal.. Why Does Alexa Stop Playing Music - Smart Home Perfected This results in interruptions to your music. Alexa is a voice controlled assistant that comes with Amazon Echo. France May Day protests: Hundreds arrested and more than 100 police officers injured as riots break out, Gwyneth Paltrow wont seek to recover legal fees after being awarded $1 in ski collision lawsuit, reporting issues for the second straight week, 'I was spiked and raped but saw no justice. Keep Alexa Playing You can set for example a default music library or a How to Fix an Alexa that keeps Turning OFF - Volt Fixer In the meantime, if you say Alexa, play BBC Sounds, she will then ask what you would like to hear. Open the Alexa app and hit Settings. If youre wondering whether you can use Alexa to help you fall asleep and stay asleep all night, the answer is probably yes. If at all feasible, move your device closer to the router, or think about purchasing a Wi-Fi Wi-Fi Wi-Fi routers using the 2.4 GHz band may have an indoor range of up to 150 feet and an Amazons help isnt at all helpful on this one! Amazon Alexa: Playback stops - Pandora Community Select your Amazon device, then Language, and ensure UK English is the set language. Alexa The more devices that are using the same network, the more the Wi-Fi signal has to spread its bandwidth, resulting in slower speeds. WebWhy do BBC Sounds streams stop or cut out when listening on my Alexa device? You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. First and foremost, youll want to make sure Drop In is enabled on the Alexa device youre attempting to call. Note: Connection to your router's 5 GHz channel isn't applicable with Amazon Tap. That can be a good thing since that leaves the 5GHz unburdened. If your Amazon Alexa is cutting out, make sure it is properly plugged and the power cord is secure. All Rights Reserved. When it comes to Amazon Music, however, you dont need to connect it via a Skill, since its an Amazon product. Alexas abilities range from turning on the lights to ordering pizza, but one of her most commonly used functions is playing music. If you have any further questions, feel free to reach out to us. Another possibility is that the Echos microphone is experiencing interference. For more information please visit our Service Status Page. Switch Wi-Fi networks, if possible. Where I was trying to play iHeartRadio and it was dropping. On the bottom of the Echo, theres a power LED that serves as a Wi-Fi indicator. There is no definitive answer to this question as it depends on a number of factors, such as the specific make and model of Alexa device you are using and the type of sleep sounds you want to listen to. How long will Alexa play music before turning off? | Youll have to resolve your Echos connection issue before you can use it reliably. For example, the Echo Dot does not have a built-in speaker, so you may not be able to hear the sleep sounds if youre using the Dot in a bedroom. What if the ECHO is the only device that loses the WFI including a Google home that is 15 feet further from the WIFI than the ECHO which is 2 feet from the WIFI. Even dishwashers, air conditioning vents, or stereos can cause minor problems. One possibility is that the Echo is experiencing connectivity issues. Inconsistent internet connection? This means that, in the meantime, you will need to download BBC Sounds the BBCs radio and podcast app to be able to access its stations. If I ask it to resume, it starts from the first song again. Connected TV radio Some of them dont even support the 5GHz channel, which can make the 2.4GHz too busy. You speak into the void, and nothing happens. This has recently started happening on my Echo. Alexa having trouble playing Pandora Update both as necessary. But what if it doesnt work? Next, ensure your internet Yes, Alexa can play music for sleeping. So what gives, and how can you fix it? Fewer bars mean a weaker signal. This will reset the Echo and may fix any software issues. 2.) Why am I unable to access BBC Sounds on Alexa even after linking my account? | Go to the Search bar, and hit the Alexa Skills category. If theres still no connection, theres a possibility that youll have to contact your Internet Service Provider for technical support. You can ask her to play a song, a station, or a playlist. If the Alexa app needs to be updated, youll see it under Apps that need to be updated. WebIf your Alexa has been randomly playing music, there are many things you can do to fix it. When resetting the second-generation of the Echo and the Echo Dot, heres what youll do: Press and hold the Microphone Off and Volume Down buttons at the same time for about 20 seconds until the light ring turns orange and then blue. Once youve connected the Skill, you can go to the Entertainment section of the Alexa app. Thanks, I will take an in depth look at that tomorrow. Some options include: Deleting and re-downloading the title Sometimes the download may have been incomplete or corrupted. Once youve done that, you can then ask Alexa to play your favourite radio station by saying something like, "Alexa, play BBC Radio 1.". Go to the Amazon Music app, tap, and hold the app icon. Your comment will be manually reviewed and approved by Tristan in less than a week. Flashing on and off not going around. There, youll see an indication via the number of bars of how strong your signal is. However, 2.4 GHz performs better for devices separated from the router by walls or other obstacles. If you're listening to a stream using Wi-Fi, the stream will stop playing once Wi-Fi is cut off. Do not hesitate to contact Amazon customer service. I've just played it by finding it via Tune-In in the Alexa app. First, if you have your device set to turn off after a certain period of inactivity, Alexa will turn off the music. Why am I hearing broadcast audio within the BBC Sounds TV app? It is available and playable on other Tunein platforms but seems now to have been removed from whatever version Alexa uses. After connecting Alexa to new internet, I keep getting that my pandora can't be palyed. But Then search for the Skill that youre looking for. If you want to see if this is the issue, try using another music streaming service such as Pandora or Apple Music, just to see if the music has the same interruption. Why Does My Alexa Keep Stopping When Playing Music? (6 Why is Alexa not playing BBC radio? Why some stations aren't I am quite new to this device, but have been happily using it without any real issues until last week. Once connected, youll be able to control which station and song you listen to, as well as the volume. Read more Wait for about 30 seconds, then turn the You can also stream music to your Amazon Echo via Bluetooth. It seems @alexa99 is having problems playing BBC radio stations and rather than just saying "Alexa, Play Radio 6" you now need to say "Alexa, ask BBC Sounds to play Radio 6". How do you get Alexa to play continuously? But dont worry, as connectivity issues are pervasive with these devices. Have you established that everythings okay with your network access? If youre not sure whether your Alexa device can play sleep sounds all night, check the devices user manual or contact the manufacturer. Or, if you want to listen to music for a shorter amount of time, ask her to play music at a high volume. Other times it plays up to 50 songs on my list, but it always gets to Alexa saying " having problem playing pandora lisit". The station is as above "Echoes of Bluemars". This time, it is not found doing a search using the Alexa app. If that doesnt work, go down the list until the problem is solved. Why Does Alexa Keep Cutting Out? Solved! - The Gadget Buyer Move both the Echo and your router as far away as possible from all electronic devices in your home that could hamper the signal. These are not stubborn problems, and the following steps will guide you on the same. Why Does My Alexa Stop Playing You would simply go into your Devices Settings, then to Bluetooth. If youre still experiencing problems, you can unpair and re-pair your Bluetooth devices. All rights reserved. You can ask her to play music from a certain genre, artist, or album. If youd like to join in, please sign in or register. Web6 Main Reasons Why Your Alexa Might Stop Playing Music 1) Your Alexa device is not connected to the internet. Best answer by UKMedia 31 December 2018, 10:45. We suggest that you start with a tried and true fix for electronic devices: the restart. I have my WiFi router scheduled to switch off at midnight and turn back on in the morning. 4 annoying things Alexa does on