After the expiry of this 6-month period, the burden to prove that the defect or non-conformity of goods with the contract existed on delivery generally shifts to the consumer. only. Did you ask this of the technician? KillerMrSingh, User profile for user: Now, you state 6 years but most consumer law is 2 years. The Sale of Goods Act 1979 now the Consumer Rights Act 2015 provides that consumers are entitled to a repair or replacement or refund where goods are faulty. 20.3K Posts. They may say the guarantee is no longer valid. This is very different from what you describe. The manufacturer has to perform a repair and document the repair. So, in summary, yes you do get 6 years of consumer law coverage in the UK from date of delivery (except for Scotland, where it's 5 years). If you havent, your guarantee may not be valid - try looking for a contact number on the guarantee, and get in touch. Under consumer laws in the UK, consumers are entitled to a free of charge repair and (depending on the circumstances) may be entitled to a replacement, discount or refund by the seller, of defective goods or goods which do not conform with the contract of sale. Or by navigating to the user icon in the top right. Most consumer law states the first 6 months ownership. If a repair or replacement is not possible, would impose a disproportionate burden on the seller, or could not be performed in a reasonable time and without significant inconvenience to the consumer, the consumer may choose either to have the price reduced or to withdraw from the contract by returning the product in exchange for a refund. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). I have read somewhere that they will only change the battery, for example. r/apple - Let's put this EU 6 year guaranteed warranty - Reddit You can also usean online form. European law does, however, provide that all goods must have at least a two-year warranty. A forum where Apple customers help each other with their products. If the product does not conform with the contract after one repair or replacement a consumer is also entitled to exercise a final right of rejection and withdraw from the contract by returning the goods in exchange for a refund. Consumer law is meant to cover inherent defects that were present in a product from day one, not to cover parts which have failed due to the course of normal wear and tear, and, let . They also told him Currys would have to either repair the TV, replace it or provide him with a refund, because under European law a buyer is covered for six years. Apple Distribution International Ltd. Hollyhill Industrial EstateHollyhill, CorkRepublic of Ireland, Summary of Consumer Laws in the United Kingdom. How is the 6 year warranty rule based on the UK consumer rights act When you have a problem with a product you have to bring it to the manufacturer's attention (in this case Apple) within a reasonable time. Look out for the time limit - thisll be when the warranty or guarantee expires. You can ask the customer for proof that they bought an item from you. The consumer law only applies if there is a manufacturing defect and Apple issue a repair program. Well, firstly, it looks like there is some debate as to whether the seller I bought my machine of is responsible, or the manufacturer, Apple. A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. We use cookies to improve your experience of our website. Jul 19, 2021 8:31 AM in response to KillerMrSingh, iPad Service and Repair - https://support.apple.com/ipad/repair/service, Jul 19, 2021 11:13 AM in response to KillerMrSingh. Oct 28, 2020. Well, until January, I worked at the largest UK carrier. The Sale of Goods Act 1979 - now the Consumer Rights Act 2015 - provides that consumers are entitled to a repair or replacement or refund where goods are faulty. How long is the warranty on products in the UK? 1, 2 or 5/6 years Otherwise, read your Apple warranty: Apple - Hardware and Software Warranty. I'm sure they have their own T&Cs too that will restrict its usage to a particular set of scenarios, but I expect most of which will covered. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Performance is still ok. The manufacturer has to perform a repair and document the repair. The device was shown and confirmed that the damage is hardware failure and not user induced (by an Apple store repairman). AC doesn't cover for anything. Archived post. NonApple branded products purchased from Apple are also eligible for coverage under UK consumer law, but these are not covered by the Apple Limited Warranty, the AppleCare Protection Plan or AppleCare+. UK Consumer Law and how it works. - Apple Community Youre also allowed to change your mind and get a refund within the first 45 days if: After the first 45 days you can still cancel the warranty, but youll only get a partial refund - the amount youll get depends on how long ago you took out the warranty. Now some retailers may well voluntarily honour warranty claims well past 6 months (and indeed Apple's standard warranty will cover you for 12 months regardless). You can find out more or opt-out from some cookies. Out of guarantee iPad battery replacement policy and cost? Its a question that many people ask, so its good to be able to clarify exactly what the position is. It's a lemon law. New comments cannot be posted and votes cannot be cast. Apple has no legal responsibility to you unless you bought the laptop from them. For additional information on consumer laws, please visit the European Consumer Centre website at ec.europa.eu/consumers/ecc/index_en.htm. The Apple One-Year Limited Warranty is a voluntary manufacturer's warranty. There isnt a 6 year warranty rule. AppleCare+ is an insurance product which provides up to two incidents of accidental damage coverage every 12 months, each subject to an excess fee. In April it stopped working completely so our reader, John, contacted the warranty provider. DanielLeCorbusier. macOS 10.14, Apr 18, 2020 12:33 PM in response to DanielLeCorbusier. Will the warranty of a MacBook bought in Germany be valid in Turkey? The goods will be reasonably fit for any particular purpose that was made known to the retailer (unless the retailer disputed their appropriateness for that purpose at the time). Let us know, Copyright 2023 Citizens Advice. But why does that make a difference? Are your electronic goods really automatically covered by a free, six-year warranty? In the end we just went to Apple, paid the 280 and got it sorted for the next day. For goods purchased in England or Wales, these rights expire six years from delivery of the goods and for goods purchased in Scotland, these rights expire five years from delivery of the goods. Check when you have to offer refunds and accept returns. They do not have to provide a reason. You may have extra rights if the document makes it look very difficult for you to claim, or the wording is particularly tricky to understand. This could be a sales receipt or other evidence such as a bank statement or packaging. any proposed solutions on the community forums. Citizens Advice is an operating name of the National Association of Citizens Advice Bureaux. LaptopsDirect spent 2 weeks just not answering questions and our attempts to get it replaced. However, past the first 6 months of ownership the burden of proof is upon you to provide the seller proof that the fault was there from day 1. They have another 14 days to return the goods once they've told you . My manager almost always refused to replace the customer's faulty iPhone unless they brought the proof that the defect existed on delivery (excluding, of course, the customers who had bought into the optional extended warranty). Scroll down far enough on the above page I've linked and you come across this key paragraph: Any defect or non-conformity of goods with the contract which becomes apparent within 6 months of delivery are presumed to have existed at the time of delivery. Hi, I live in the UK and want to see if the UK consumer law can be used to a get a battery replacement for my iPad. Apple may restrict service for Apple Watch, iPad and iPhone to the EEA and Switzerland. It's typically in the low thousands however there are many caveats to that , including climatic and general charging techniques. Mix of information in the above replies, most of it accurate but a quick reminder :-. Even then the labour costs would be chargeable quite legitimately. They informed him he was outside the three-year cover period so there was nothing they could do. The little-known EU law that gives you a free 6-year warranty - the John, from Winchester, Hants, took the TV back to Currys and quoted the six-year rule the warranty company told him about. You can change your cookie settings at any time. UK consumer law automatically introduces the following terms into any contract of sale for goods and/or services to consumers: The goods will match the description given of them. Copies of those respective terms and conditions are available at apple.com/uk/legal/warranty/ and apple.com/uk/legal/sales-support/. A reader tells me about a dispute with Currys over a TV bought four years ago. Since the OP stated it was a second-hand purchase it most likely won't be Apple. Technical support includes assistance with installation, assembly, basic configuration, and software related issues. Apple Inc. All rights reserved. Am I eligible for a repair or replacement until 6 years of delivery?