GJ interested tenants not paying on time so theys could charge late fee which they kept and which exceeded monthly management fee, then delay payment to owner by 2 months. After I applied I was asked for a copy of my lease. Our Field Operations Team is on the ground managing the appreciation of your property's value and your residents' decision to renew their lease in your home year after year. He charged this company $90! I should not have gone this far with them because in the beginning of the process they increase the price of the monthly rent in the middle of us completing our application. It goes against our guidelines to offer incentives for reviews. He understands and does everything he can to make sure he can help everyone . We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. ******* will be contacting you with any updates to schedule. 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Some of the issues included poor picture quality, lack of proactive marketing, lack of follow-up with leads coupled with poor workmanship from making the property "rent ready" that hindered my property from being rented at market rent. I had an anticipated move in date of the 19th of November. BONUS: Have peace of mind in knowing this property is professionally managed by Great Jones Property Management. Jessica is so experienced and knowledgeable, I am very impressed! Rent, security and the brokers fee are generally due in the form of certified checks at lease signing. With this parts of the home floor buckled with the most in the bathroom and kitchen. If you do not meet this criterion, a guarantor may be required. Great experience Ive had a wonderful experience with Great Jones as all of the customer reps were very helpful and Mr. Pasquale the leasing officer was amazing . Co-ops are stricter and may require a personal interview. leasing@greatjones.co or (239) 201-2164 Own rental property? After 3 months, we have been trying and have sent multiple emails. A reserves does not necessarily mean the owner has those funds available in their account. $50 application fee is costly when you trust that your payment will be credit for the investment of renting a house. BBB is here to help. Our founders have previously built leading digital products for millions of modern consumers. No wiggle room or understandings. We faced numerous maintenance issues, mainly HVAC, where we found ourselves living in a 90+ degree house for weeks at a time during summer months in **************. The entire experience from the first day they have been impossible to contact. This is the reason why you got back the check amount. Please please please please please run as far away from this company as possible. Unsurprisingly, many investors turn to local property managers, but that can often feel like youre managing your manager. The status quo local options tend to take a reactive approach, without any strategy to maximize your returns. Hi there, we appreciate your honest review. As a property owner, I am very disappointed with the level of service provided by Great Jones. And They did not that in order. Now that its up, they are charging me $3,000 in damages even though we had the house professionally cleaned and left nearly EXACTLY as we found it. It was summer time. Our service and operations team is led by real estate pros with a collective 30,000 doors of experience. Our team is made up of both real estate veterans and technology experts. Stealing money from their client base. With an unemployment rate of 2.7%, the city has experienced incredible economic growth. He didn't know the AC wasn't working. This is a poor excuse for a management company, as it's taken an incredible amount of time to repair something that was clearly an issue before we took over the residence. This resulted in a leak that then damaged the vanity and my tenant had to request a, visit on 07/07/2022 charged $90 where I refused to complete the service since the damage had been created by previous technicians. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? I'm trying to ask what the reason is. Everything is remotely operated and maintenance issues are handled accordingly. While things were good initially, the past 6 months were a nightmare. Indianapolis ranks in the top 30% of cities nationwide for its cumulative real estate appreciation. When I called this out in my email back, I got no response. A few months later the A/C went out. Great Jones will follow up and get the job completed through the owner or other business liaisons to solve the problem s as well as keeping you up to date with appointment times. I love the fact that Great Jones Property Mgmt responds quickly to complaints for repairs once it has been submitted through the portal ! I applied for rental assistance. I'm sure no licensed inspector has been in this unit. Notable mention: They also have had more turnovers in their staff than any company Ive ever seen. 2K views, 27 likes, 7 loves, 18 comments, 0 shares, Facebook Watch Videos from Dbstvstlucia: DBS MORNING SHOW & OBITUARIES 25TH APRIL 2023 APRIL 2023 No. Dont recommend even applying for their properties. They responded with a phone call saying my lease was not renewed. With an unemployment rate of 2.7%, the city has experienced incredible economic growth. (15% of the annual rent) Rent, security and the broker's fee are generally due in the form of certified checks at lease signing. They cancelled my Dominion Account by closing an account that was previously on the address I am at. We will reach out to you directly and do our best to resolve this with you. We will reach out to you directly and do our best to resolve this with you. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Who miraculously was able to contact the leasing team, whom by the way has no access to telephones only to emails they do NOT respond to. Stl area they only have cardboard houses. By combining proprietary technology with deeply experienced local teams and a network of skilled partners, its full-service offering enables property owners to achieve exceptional performance from rental ownership without the management friction or headaches. Unfortunately, based on the information provided, we are having difficulty locating you in our system. The carpet was in horrendous condition and I paid to have it cleaned upon moving in. Business Profile Great Jones Florida, LLC Property Management Contact Information 7575 Dr Phillips Blvd STE 225 Orlando, FL 32819-7225 Get Directions Visit Website Email this Business (407). This company clearly did not care about our well-being as tenants, and did not ever offer any solutions for these dangerous living conditions. My G." Mark Jones II | Multifamily Mentor on Instagram: "Follow @livinrentfree to learn how to buy your first 2-4 unit multifamily property. Great Jones 11 reviews Claimed Property Management Edit Closed 8:30 AM - 5:30 PM See hours See all 9 photos Write a review Add photo Location & Hours 1026 Jay St Ste B29 Charlotte, NC 28208 Serving Charlotte Area Get directions Edit business info Amenities and More Accepts Credit Cards Accepts Cryptocurrency Women-owned Open to All Anyone can write a Trustpilot review. Great Jones has been made VERY aware of this and has yet to make any action to find a better option for pest control therefore forcing us to live in an unsanitary environment. Find out how we combat fake reviews. Seed, Series A, Private Equity), Whether an Organization is for profit or non-profit, General contact email for the organization, Auto-generated name of transaction (e.g. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. They said "unfortunately, we still have to wait for the owners approval." I explained and sent in paperwork showing I have a heart condition where I cannot be overheated. At the time you were vacating the property, the property was transitioning to another property management company. The man on the phone was absolutely demanding and kept pushing I go ahead and fill out the application. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Hi Suezett, we appreciate your honest review. I will definitely be gone after the lease actually started packing already. In everything we do, we want to change property investing and management for the greater. Chevrolet_Peety, thank you for sharing your positive experience! Despite me telling them not to keep reserves on file. What to do and what not to do. Tica Byrd, thank you for sharing your positive experience! As a landlord I am so disappointed that I select Great Jones as my property management company. Great Jones has told us a few weeks ago that a second check for the remaining amount had been issued but we have not received it or been giving confirmation of it being sent. We will reach out to you directly and do our best to resolve this with you. I paid my rent on time except for last month in September 2022 when great jones treated me me horribly. Left four voicemails. Hi Ebony Wallace, we appreciate your honest review. Great Jones was so easy to rent from. So I left the property "Rent Ready". I had a terrible experience with my previous company, where as Great Jones is a very professional run organization.So far, I've had great experience and I highly recommend them to any investors looking for a property management company for their real estate investment. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Companies can ask for reviews via automatic invitations. 5 reviews of Great Jones "Changing my rating to 1 star, none if I could. Even if local property manager Alex Varcheski promised me some money for repair and missing washer and dryer, I never got it. So property investors can thrive. Our local on-the-ground teams are experienced service professionals who support our owners and residents by making their lives as easy as possible. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Complaint: 18248312I am rejecting this response because: - First, Great Jones fails to address my concerns regarding the $8,000 they initially charged me to get my property "rent ready" which they allegedly used to fix a long list of issues which either were not actually all fixed and/or poorly fixed (e.g. They are also thieves. Hi Elishia Miller, we appreciate your honest review. They have several different locations:https://www.greatjones.co. That's why investors choose Great Jones for their rental property management in Indianapolis. Application fees ($50 - $350) Criminal and Credit Check Fee ($50 - $150) Brokerage fee, if applicable.