Whether your bank has made a mistake on your statement, you received a defective product, or your credit or debit card was used without your permission, federal law and Federal Reserve regulations protect your rights when you need to dispute bank charges. This report was posted on Ripoff Report on 12/21/2015 03:51 PM and is a permanent record located here: You may also find an online form that will let you fill in most or all of the information your bank needs to address your concern. Now, this step isnt required to dispute a charge with your credit card company if the issuer has other avenues to request a dispute. Make multiple phone calls. What Is A Credit Card Chargeback? - Forbes Advisor You'll earn 15 elite night credits each calendar year, and receive automatic Gold elite status. On that screen I must have accidentally clicked on the one-click payment and next thing you know I have an email saying I have purchased $1300 in tickets. |, Don't let them get away with it! Let the truth be known!. $4000 later! Ticket was for a "postponed" nba game. Hold times for phone calls can be long especially when customer service personnel have been reduced by pandemic-related cutbacks but if you have enough time and patience, you should be able to connect with a live person. Jennifer reviews, fact-checks, and evaluates wikiHow's legal content to ensure thoroughness and accuracy. For minor errors, you might consider simply calling the bank rather than filing a formal letter of dispute. I spent the entire concert trying to reach someone in customer service (never happened) while the confused venue ushers seated us in one of the last seats on the floor farthest from the center (the last 3 seats in the row to be exact). Usually, you will have the ability to dispute a charge through the web page listing all of your transactions. By doing that, apparently I became a one-click user of their site without actually requesting that or agreeing to that. I read somewhere that if you dispute a StubHub charge, they will lock you out of your account until it's dropped. References. We're here 24/7. Their product sucks. Terms apply to the offers listed on this page. "One of the most common bank disputes is a fraudulent charge by someone who has stolen your credit card or debit card information," Mardock says. Please do not do business with them. Depending on the nature of your chargeback request, the credit card company may request that you also submit supporting documentation via mail or through a form on its website. You are sorry my tickets did not sell at the price I wanted? Performance information may have changed since the time of publication. This is the best way to manage and repair your business reputation. Money can be an emotional subject, so it's no wonder people tend to get upset when they believe they've been wronged by their bank. Kaila I am just a normal person who truly believes you guys are ripping off consumers by making it too easy to accidentally purchase tickets on your site. Most word processing applications have a template you can use so your letter is formatted correctly. Here's how: After signing in, find and select the transaction you are concerned about Review the transaction details and click Dispute Transaction to start the process Answer a few questions, review your responses and click Submit dispute That's not the case with Chase. Thankfully, its not a job you have to do alone. If the merchant does decide to fight the bank dispute, they are expected to provide documentation for the banks review. We may receive compensation when you click on links to those products. That was a total if $256.35 refunded back to your PayPal account on 12.12.2015. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Shohrab Chowdhury Shorab, Mohammed Shohrab, Shohrab Bengali Heed this warning about Shohrab Chowdhury. On American Express' website, when you view your transactions there's a little button with each transaction that lets you start the process of disputing a charge. https://www.ripoffreport.com/reports/stubhub/internet/stubhub-why-doesnt-stubhub-allow-charges-to-be-reversed-in-the-first-30-60-minutes-inte-1275595, StubHub StubHub.com, Stubhub Sold tickets and they still havent paid me San Francisco California, Stubhub Stubhub.com gets paid twice for tickets if you make any mistakes! I am beyond upset that I lost $600 to these crooks. Information provided on Forbes Advisor is for educational purposes only. If I had refused to sell these tickets and let them go unused, we would be arguing over $1400 instead of $600. Did you drop the chargeback? Ripoff Report has an exclusive license to this report. Likewise, if you believe that a credit card has been billed in error, contacting the merchant can often get a simple mistake resolved within a few days. When you know how credit cards work, you'll use them responsibly and stay out of debt. Usually, there will be a straightforward and user-friendly way to dispute a charge over the phone, on the web, or through their online banking app. Yes No Still Need Help? This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. When shes not working, youll find her planning trips to visit unique filming locations, historic libraries and thrilling theme parks. Secondary coverage is common, but primary coverage can offer more protection. On Thu, Dec 24, 2015 at 4:40 PM, StubHub Case Managers wrote: Im sorry that you were unhappy with your recent experience with us on your order (((redacted))). If you disagree with the banks decision, you can submit a second chargeback before proceeding to your banks dispute resolution process, which usually includes arbitration. This is why (in contrast to Amazon) pretty much every online review I have read about StubHub is terrible. For anyone who has initiated a chargeback, some questions. Mardock offers these suggestions to smooth your interaction with your bank: Another reason to remain calm is that your bank may offer to remedy your complaint as a courtesy to you, even if you were technically in the wrong, says Crystal L. Rau, a certified financial planner at Beyond Balanced Financial Planning in Midland, Texas. Thanks to my efforts to sell the tickets for the market price at that moment, the disputed amount is only $600. It is your right to dispute this charge with your credit card company if you so choose. Generally, chargebacks occur between a merchant and a credit card issuing bank or a consumer. Did you even read my complaint? Charge errors happen and you can dispute them online. Ticket buyers and sellers say StubHub owes them after widespread event This can happen in a few different ways, depending on the banks policies. You should always consider calling first to provide initial notice of the error. is a senior content operations editor for TPG focused on helping our broader editorial team bring news, features and advice to our readers. Also your average order (in dollars) is likely much larger so the consequences of an accident are more dire for the customer. Consumers want to see how a business took care of business. The posting time indicated is Arizona local time. Go to solution Dispute Cancellation Fee Hello, My tickets were purchased on two different sites within the same hour - while I was asleep nonetheless. This is also known as a chargeback. Go to 'My tickets' then Orders in each one to see if you bought tickets. Stubhub tries to hide behind the mask of "we are just a marketplace you bought the tickets from someone else and we cannot reverse since the transaction is between you and another person." Chargebacks (also known as credit card disputes or transaction disputes) are a convenient way for cardholders to recover their money if a purchase was the result of fraud, or if a product didnt satisfy their expectations. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few. Items the buyer never ordered, but which were added to their invoice later. It may not be copied without the written permission of Ripoff Report. When I asked the timeline, they said I could have a refund in 3-5 days. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. Look for perks like extra cash back and 0% APR. Stubhub refuses. Most banks have a toll-free fraud line that is available 24 hours a day, seven days a week. Your account will stay inactive until you: Drop the dispute Pay StubHub the amount you owe Was this answer helpful? If you review the clickstream on your site that led to my unintended purchase, the selection of the product happens (you call it Checkout but at that point the seats/product has not even been selected) then my presumption is that the next screen is a One Click final purchase (but only if a credit card or PayPal account is on file already). If you are unable to resolve the matter with the merchant, you could then escalate to disputing the charge. Charges with an incorrect date or amount charged, Charges for undelivered goods and services, Failure to post payments or credits for returns, Failure to send bills to your current address, Charges for which you request clarification or written proof of purchase, 6 points per dollar on eligible purchases at hotels participating in the Marriott Bonvoy program, 4 points per dollar at restaurants worldwide, U.S. gas stations, wireless telephone services purchased directly from U.S. service providers and U.S. shipping, 2 points per dollar on all other eligible purchases, Earn a free-night award each card renewal month (up to 35,000 points), Receive 15 elite night credits to jump-start status, Must spend $60,000 in a year for second free-night award. in your letter below) into not using their only remedy. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Aaron is an avid global traveler and miles and points enthusiast. Find out what's required before you go, and remember to bring your paperwork or electronic documents. Something went wrong. How to Request a Stubhub Refund [98% Success] - DoNotPay Worst case, I thought I was going to be brought to a screen were I would confirm or enter my credit card 3 digit security code. But the term may be foreign to you if youve never had to do it. Comparative assessments and other editorial opinions are those of U.S. News Most banks have specific processes in place to deal with this type of problem. It's not worth the effort trying to resell your tickets. Have a one hour delay (like Amazon does) to reverse One-Click purchases. These cards offers 2% cash back on most, if not all, of your purchases, but some come with caveats. It could be pulled from the merchant account reserve on file with the bank, or directly from the merchant account. This article has been viewed 6,135 times. If you suspect theres been an unauthorized charge made to your account, you should call the customer service line on the back of your card to talk through next steps with the issuer, including replacing your cards and resetting your online account information. The customers only remedy with StubHub is a chargeback, and you are trying to bully people (e.g. The merchant failed to implement proper antifraud procedures, allowing a criminal to complete an unauthorized purchase. It's not easy to get a lower interest rate, but it's possible if you follow a few steps. Typically you must be able to demonstrate to your bank or credit card company that you made a good faith effort to work with the merchant to solve the problem before you initiated a chargeback. Well run the numbers; Youll see the savings. Managing chargeback risk can be a full-time job all by itself. A chargeback is an action taken by a bank to reverse electronic payments. And most of the top credit card companies will work with you to resolve the issue. on this page is accurate as of the posting date; however, some of our partner offers may have expired. Austin Texas, AMC LLC PROPERTY MANAGEMENT MATT GOELZE IS A LIAR AND A THIEF REFUSING TO GIVE ME BACK MY RENTAL DEPOSIT Salt Lake City Utah, Tactical USA login.tacticalusa.com Failed to deliver on all promised goods and services Boston MA, Priority Wrecker Service BEWARE OF CASH ONLY SCAMMING TOWING COMPANY, THEY CHARGE $75 PER MILE AND THEY TAKE CASH ONLY THE OWNER IS A CONVICTED FELON WHO HAS multiple arrest Batavia Illinois. A chargeback occurs when you successfully dispute a charge on your credit card. I dont know what it will take to get your attention on this issue, but I am on a mission to help shed light on this issue in as public a way as possible. Neither the merchant nor the cardholder are invited to provide input at this stage. How Disputes Work When you file a dispute with your bank, you are essentially stating that the merchant has failed to honor their end of a transaction. Make sure you have documentation to back up any statements you make on your claim form. We have filed criminal charges Cleveland Georgia, ENDBAR FOUNDATIONS INC efi demolition equipment, Endbar Foundations Screwed me out of $2000 on the 1st job and $29,970 on the 2nd Job over 10 Months of work gone. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. If it appears invalid, the claim will be denied. Why Ripoff Report will not release author information! If you follow these steps, choosing the right credit card will be easy. Keep receipts, photos and any communication youve made with the merchant to try and resolve the issue. After its investigation, the bank must send you a written report explaining its decision, and either correct the error or explain why the bill is accurate. 6-7 Claydons Lane Don't forget to include copies of any statements or receipts that provide evidence of the error. Some cardholders may even request chargebacks while knowing that they dont have a reason to do so. We'd love to hear from you, please enter your comments. info@chargebacks911.com, Vantage House She received her JD from Indiana University Maurer School of Law in 2006. Send multiple email messages. Step two: Fill a charge dispute with your issuer Most issuers offer an easy way to do this online, including Amex, Chase, Citi and Bank of America. If so, they forward the information along to the issuer via the card network (Visa, Mastercard, etc.). Most issuers offer an easy way to do this online, including Amex, Chase, Citi and Bank of America. How much of your loss you'll be responsible for depends on whether the fraud involved an ACH transfer, check, credit card, debit card or ATM card; how quickly you reported the fraud; whether your account is in good standing; and whether you were negligent, among other factors. To avoid penalties, pay your credit card bill when it's due, but earlier payments can offer benefits. Ferndale WA. The cardholder simply didnt like the goods or service in question. "This person is more invested in your satisfaction and knows how best to navigate the internal channels toward a resolution," Mardock says. Many may wonder what options they have for getting those errors fixed if the merchant is unwilling or unable to make the necessary changes. and have not been previously reviewed, approved or endorsed by any other That's $689 down the drain since I doubt the nba season will resume and what's the point of a 120 % credit when all live events are basically cancelled for the foreseeable future. Offer ends 5/3/23. If something goes wronga product is not delivered, a service isnt as described or your request to cancel a subscription remains ignoredchargebacks provide a consistent mechanism and process for you to resolve billing errors. Sign up for a free trial Time limits will vary depending on the card brand, as well as the specific claim made by the cardholder. Note that if you tell them you are going to protest a charge on your credit card, they send a littany of threats instead of trying to work the issue out with you. The exact number of days you have to dispute a charge varies based on a number of factors, including what the charge is for, the card association and bank policies. StubHub claims 100% customer satisfaction, but refused to refund me even $1! If you have any questions or concerns, chat with us live now. [2] Disputing A Charge = Locked StubHub Account? Provide the information they might require. Copyright 1997-2023, Ripoff Report. Consider sending your letter using certified mail with returned receipt requested, so you know when the bank has received your letter and can calculate the response time. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Instead I get smoke screens, delay tactics, threats like the below, and form letters talking about e.g. Credit Card Chargeback Disputes | Credit.com I never even saw the second screen but if you had Amazons policy for OneClick then there would be a one hour period in which a customer could cancel the order. Stubhub "legal" wants me to drop chargeback, Scan this QR code to download the app now. Loyal Nordstrom shoppers may appreciate the opportunity to earn rewards, but Nordstrom Credit Cards come with restricted redemption options. I sold the tickets for one reason only - to mitigate the amount we would be arguing over. strict standards for business conduct. Your account will remain deactivated during the dispute process. De Ruyter New York, Progressive RV insurance Blowing me off. This article was written by Jennifer Mueller, JD. Explain your case the best you can. Because chargebacks are not guaranteed, it is important to not use your chargeback ability as a replacement for monitoring your accounts for fraudulent use. I apologize you don't feel that our attempts to rectify the situation are satisfactory to you. Since I had never received my tickets from an order over a year ago, I can't resell tickets I never received, and I can't get in contact with StubHub, this should be easy for the card company to dispute on their end. They say this is impossible, but is it really? Advertisers above have met our StubHub I spent almost $1,000 on StubHub to surprise my daughters with 12th row, we arrived, someone else was in our seats with physical tickets with our seat numbers! Plus, earn an additional Free Night Award after you spend $60K in purchases on your Card in a calendar year. All rights reserved. If your credit card is lost or stolen, it is still important to report that immediately to your bank. Generally, chargebacks occur between a . Stubhub won't give me a refund! This is serious!!! - Reddit The customer's only remedy with StubHub is a chargeback, and you are trying to bully people (e.g. I know this can be annoying but will save you a headache in the long run and prevent them from performing further fraud. By signing up you are agreeing to receive emails according to our privacy policy. how I completely control the selling price which has nothing to do with my complaint! Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Marriott Bonvoy Business American Express Card, Southwest unveils stunning new Hawaii-themed aircraft, How to redeem Chase Ultimate Rewards points for maximum value, IHG Rewards Premier Business card review: The annual fee is justified. Research source "A calm, warm tone may encourage that front-line employee to advocate on your behalf or connect you with the powers that be.". In addition to writing for Forbes.com, Aaron is a full-time professional advisor to Fortune 500 companies at a global consulting firm. Cancellation Fees : r/stubhub - Reddit @TomBlundell If the show was cancelled, then you're entitled to a refund. After receipt, the bank has two billing cycles or a maximum of 90 days to investigate the situation. You also will have the opportunity to ask the bank representative what specific information should be included in your letter. Get an idea of what you can be approved for to confidently apply for credit cards. Cherry valley New York, Rustys Rod Shop Rusty Grindle Criminal activity and thousands in damages to my 6 figure truck build. The industry has come to term this type of abuse friendly fraud. If you abuse chargebacks, you can expect that your bank will take action against you including closing your account. There is a lot of back-and-forth momentum, many moving parts, and lots of variables involved in navigating the process. Our points-obsessed staff uses a plethora of credit cards on a daily basis. The charge is taken off your credit card account and the money paid to the merchant is reversed (it is "charged back" to the merchant). Pending charges generally will not have a Dispute option available online or in the app. Has anyone else received this email? Its important for cardholders to understand their role in the bank dispute process. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Re: Disputing A Charge = Locked StubHub Account? Finally, chargebacks are intended to resolve legitimate billing errors. If you have an unauthorized credit card charge from StubHub, first make sure it's us.