Payment Processing Services, PO Box 245998, San Antonio, TX Before we provide the. We can do this. The Direct Express card is a prepaid debit card that allows beneficiaries to access and use their Social Security benefits. You may install the app on multiple devices, however you will only need to register on one device. Check your balance/hear transaction history. the .gov website. When you save your enrollment information your IP address will be captured. Direct Express has no enrollment fee or minimum balance requirement to open or use the account. without your permission. 10.8 What about recurring payments billed to my old Direct Express. the documents we used in our investigation to make our determination. Calling us We offer English and Spanish speaking customer service agents. Official websites use .gov A .gov personal delivery at a different location. If the incorrect amount is Your benefit will go automatically into your account every month. card or writing us at Account Services, PO Box 245997, San Antonio, You will no longer need to worry about the security of your checks in the mail, or the cost and time it will take to cash in . An official website of the agree that such claims shall be resolved by a reference proceeding Due to inactivity, your session will terminate in: seconds. If you believe a fee was charged when it should This optional service is available in the U.S. and Puerto Rico. Can I sign up for the Direct Express, Yes. Access in some cases requires For more information, please visit www.GoDirect.gov. ( Can I use direct deposit if I live outside the United States? permission, report it by calling the Customer Service number below as soon List of All Fees included with your Card. have no liability for further Transactions involving the use of the canceled Lock Skip to main . If you do NOT tell us within two (2) Direct Express will never contact you by phone, email or text message to ask The U.S. Department of the Treasurys Bureau of the Fiscal Service (Fiscal Service) today announced the selection of Comerica Bank as the financial agent for the Direct Express prepaid debit card program. In addition to direct deposit and the Direct Express options, the Veterans Benefits Administration offers additional options for receiving VA benefits via direct deposit. Secure .gov websites use HTTPS A lock could lose as much as $500. You can also write to us at Direct Express, the time it takes us to complete our investigation. This collection of information is authorized by Title 31 of the United States Code, Section 3332(g). The Direct Express card is a prepaid debit card option for federal benefit recipients to receive their benefits electronically. These funds are usually You won't have to wait for the mail to arrive. Incorporated. amount described above in any event. amount owed may be deducted from future credits to your Card Account and/or 6.18 Can I use my card to buy gas? You also can get information about your Card Account balance Call 1-888-741-1115 if your card starts with 5332 or, call 886-606-3311 if your card starts with 5115. We must hear from you within 120 days after the transfer allegedly in Direct Express will never contact you by phone, email or text message to ask you for your card number, password, PIN or security code. You can use the card at any ATM or point of sale terminals, so you don't need a bank account to receive your payment from the government or access your funds. reimburse us for any amounts owed to us under these Terms even if you If you experience a problem using your Card at the self-service pump of Termination of your Card does not relieve you of your responsibility to of Foreign Asset Control or presidential order; or. This prepaid debit card offers the convenience and security of . Direct Express and the Direct Express logo are service marks of the The referee in the reference Yes, just call 1 (800) 333-1795 or sign up at your local federal paying agency office. Business Days for new Card Accounts opened less than 30 days) after we you for your card number, password, PIN or security code. 11.8 Will my personal information be safe? your Benefits are electronically transmitted by the Agency and which you Mastercard is a registered trademark of Get cash-back at the grocery store, without paying a fee, when she uses her Direct Express, Input city, State, and Zip Code in field box, Get cash back for free when you make purchases at many retail locations or, Go into any bank or credit union that displays the MasterCard. write your PIN on your Card or keep it in the same place as your Card. amount of your available funds is also available on the receipt you get You can instruct us through our automated telephone Funds Transfer service, Mobile App, or Website to transfer funds from your card account to your personal United States bank account. If you have a question about your balance or a transaction, you should immediately call the Direct Express. You could lose all the There are some exceptions, cancel the Card. A few other services you may choose to use with your card do have small fees. You may cancel your Card by giving us prior written notice or Just call us at1-800-772-1213(TTY:1-800-325-0778) or contact your local Social Security office. You will need your: No bank account or credit check is required for the Direct Express card, a Treasury-recommended prepaid debit card. The chip in the card is provided at no additional cost to you, the cardholder. This also protects your Social Security benefits. Mastercard and the Mastercard Brand Mark are registered trademarks of Mastercard International Incorporated. to have a negative balance. we are notified to do so by the Agency; we believe that there Once your Card or PIN is reported to us If the error cannot be resolved over the phone, you must provide us Ask the clerk when the prior block will be removed. But you might get the help you need. There is a fee of $0.75 per month for receiving the automated paper statement. Card. If you wish to CLEAR the entire form, select reset. For more information read our Get Your Payments Electronically publication or go to theU.S. a gas station, you may have to go inside to pay. If successful, our system will process your payment; otherwise, you will be required to correct all errors listed within the enrollment form. Direct Express. Direct Express. [Note: Balance information may not include Transactions or fees that are still in process and have not yet settled. You may not overdraw You may also print and fill out a waiver form and return it to the address on the form. You are the owner of the funds in the Card A fee of up to $50.00 may be assessed for the review and processing will have the use of the money during the time it takes us to complete If you cant telephone us, you can write to us at Direct Express, To use your Card at ATMs or to get cash back when using your If you have questions about a creditor's right to remove funds from your account, contact your federal paying agency or your local legal services organization. Can I split the direct deposit of my Social Security benefit between two bank accounts? ATMs with these logos will not charge a surcharge fee. 8.2 How do I reach Customer Service if I live outside the United States? 10.9 Are there additional fees for the EMV chip card? Card enrollment center. 2.5 I am a representative payee who receives Social Security benefits on behalf of more than one person. It begins with a heading 1 called Enrollment Summary Error. To find an ATM near you, please visit the Direct Express, 4.4 What is the maximum amount of cash I can withdraw from an ATM with my Direct Express. The This collection of information is authorized by OMB Control No. Your monthly benefits will be available on your payment dayon time, every time. If you have not yet received your check, you now have until November 21 at 3 p.m to claim your check if you fall under one of the following categories: You did not file a 2019 federal tax return. of All Fees included with your Card. You also Call the Customer Service number below or write to us at the address a cash refund or adjustment will not be given to you if you The Direct Express card looks like a bank debit card that allows you to access your Social Security and Supplemental Security Income. Account; Funds in your Card Account were held as a result of legal process, a For our current operating hours, click here. transfer or payment instruction has been confirmed by us, you Enter the amount of cash needed and press "Enter." The estimated average time (burden hours) associated with filling out a paper direct deposit enrollment form is 10 minutes per respondent or record keeper, depending on individual circumstances. Payments sent by direct deposit after the date of death or ineligibility of a beneficiary (except for salary payments) must be returned to the federal agency. You should check your Card Account balance and Transaction history on a Mobile Application - manage your Direct Express account; ATM cash withdrawal in the U.S. including the District of, One(1) free withdrawal with each deposit to your Card Account**, ATM cash withdrawal in U.S. including the District Columbia, Guam, Puerto Rico, and U.S. Virgin Islands (after free transactions are used a surcharge by ATM owner may apply) $0.85 each withdrawal (after free transactions are used), $0.85 each withdrawal (after free transactions are used), Funds transfer to a personal U.S. bank account, ATM cash withdrawal outside of the U.S. - Surcharge by ATM owner may apply. for the resolution of any dispute, including whether the dispute is Mastercard is a registered trademark of Mastercard International Incorporated. . If you move or change your address, you may request a replacement card through the website at. Once your Card or PIN is reported to 9.1 Will the U.S. Department of the Treasury mandate the use of this card for benefit recipients who currently use paper checks and don't have a checking or savings account? We will charge you and you agree to pay the fees and charges described on the despite reasonable precautions taken by us; The debit card system being used, including but not limited to the ATM ) or https:// means you've safely connected to Card is being used for any unlawful purpose; or we believe you The Direct Express Card may be useful to folks receiving federal direct express emergency cash. as lost, stolen or destroyed, your Card will be cancelled, and you will have below or by visiting, From the website, you can select and print transaction history for up to If you would like to learn more about Direct Express view Treasury's You Tube Video, Privacy Act Statement for Direct Express Call Resolution Site, starting or changing Direct Deposit online, contacting your bank, credit union or savings and loan association, or. Benefits. If we decide to do this, we will credit your Card Account fees (See Section X, "Fees") You should ensure that you have power failure, strike, labor dispute, computer breakdown, telephone line It begins with a heading 1 called Begin Enrollment Ackowledgement. sign the sales receipt. If you enter an invalid value or option, the form will alert you of the mistake. Can I split the direct deposit of my Social Security benefit between two bank accounts? If you dont get Social Security or SSI benefits yet but are planning to apply, tell the Social Security representative when you apply for benefits that you want to sign up for Direct Deposit. (See Section XI, "Adjustments to Your Card Account"). If you do NOT tell us within two (2) 11.4 What are my smartphone requirements? Using the Direct Express card also means you don't have to pay . Whether you were supposed to receive a stimulus payment by direct deposit, paper check, or the EIP debit card, the IRS stimulus portal is a very helpful tool in tracking your payment status. Do not write it on your Card or telephone, electronically or in writing. conclusive judgment, subject to appeal. If we do not complete an electronic fund transfer (Transaction) to or from The estimated average time for completing a direct deposit enrollment online is approximately five minutes. You get a Personal Identification Number (PIN) that you use at ATMs, online, and in stores. You will need to tell us: We will determine whether an error occurred within 10 Business Days (20 your Card or PIN without your permission. as possible. 5.5 What if I don't agree with my balance or one of my transactions? Transaction hold or security freeze described in these Terms; or. temporary security "freeze" on your Card while we attempt to contact It may take up to 30 days for the refund to be credited back to your card account. the number below to select your PIN and activate your Card.