But the abundance of options might create some unsupported combinations. In that case you will need to utilise both an SBC and a Microsoft Cloud Connect Edition solution (CCE). You can buy numbers directly from Microsoft. Your preferred operator is a participant in the Microsoft Teams Phone Mobile program. For new users, such as a new hire, who will be enabled . Learn how to connect your on-premises telephony network to Teams using Direct Routing. . You can choose to configure and manage this option, or it can be configured and managed by your carrier or partner (ask if your carrier or partner provides this option). With this option, Microsoft acts as your PSTN carrier, as shown in the following diagram: If you answer yes to the following, then Phone System with Calling Plan is the right solution for you: You get Phone System with added Domestic or International Calling Plans that enable calling to phones around the world (depending on the level of service being licensed). For more information about Microsoft voice solutions, including details about Phone System features, see Plan your Teams voice solution. Cisco Calling Plans are available in the United States, Canada, Belgium, Denmark, Finland, France, Germany, Ireland, Lithuania, Luxembourg, Sweden, and the United Kingdom. For example, call unanswered and forwarding settings, call transfer, custom music on hold, call park, shared line, and voice apps are all available. For example, Location-Based Routing is only required for Direct Routing customers in geographic locations that do not allow toll bypass. PBX - A Private Branch Exchange is known as a PBX, which is an internal telephone network. If you want to upgrade your organization to Teams yourself, we strongly recommend that you begin planning your upgrade path today. Required for certain cloud pbx services and offers high . How to manage and configure emergency calling differs depending on your PSTN connectivity option. PSTN connectivity. Users can use a single phone number in Microsoft Teams across both their mobile service and desk lines. To connect Phone System to the PSTN, you can choose from the following options: Calling Plan. With Phone System with on-premises PSTN connectivity, there are three networks involved, two of which the customer is responsible for but only one of which the enterprise staff has direct control over: Microsoft's Global Media Delivery Network Microsoft's global cloud network and infrastructure. You can also choose a combination of options, which enables you to design a solution for a complex environment, or manage a multi-step migration. You want to find a new operator to enable calling in Teams. Enabling a user for Phone System with on-premises PSTN connectivity and then moving them to Skype for Business Online requires the following steps: Enable the users for Enterprise Voice on premises (performed while the users are homed on-premises). Phone System allows you to replace your existing PBX system with a set of features directly delivered from Microsoft 365. For more information, see Supplemental Terms of Use for Microsoft Azure Previews. When using our integrated Cisco-certified providers, customers can manage the entire provider selection and number procurement process in Control Hub. Soon after, carriers began offering SIP trunking services as an alternative way to connect on-premises business phone systems to the public switched telephone network (PSTN). For more information, see Considerations for Operator Connect. That's why we offer our customers three flexible options for PSTN connectivity with Webex Calling that enables them to support users in 85 countries. Before moving your users to Skype for Business Online, it is recommended that you enable your users on premises in Skype for Business Server or Lync Server 2013, and then move them online. However, to enable users to make calls outside your organization, you need to connect Phone System to the Public Switched Telephone Network (PSTN). Additional features, storage, and support start at just one low price. This technology means that calls are established over the internet. If you want to enable Phone System with on-premises PSTN connectivity for a user who was created in Azure AD, you'll need to create a new account for that user in your on-premises AD, configure the account on-premises, and then synchronize the account using a supported version of the Azure AD Connector tool. This is accomplished by providing two connection types; Premise Peering PSTN (formally referred to as Bring Your Own Carrier - BYOC) and/or Premise Peering PBX (formally referred to as Bring Your Own PBX - BYOP). Dynamic emergency calling (based on the location of the Teams client) is supported. Sign up to stay in the loop! As mentioned above, the Hybrid Voice Connectivity provides access to PSTN for users with a Skype for Business online account. The user should have both Teams and Skype for Business Online Plan 2 and Phone System. The on-premises Skype for Business Mediation Server (Role) provides interconnectivity to PSTN and is aware of where the user account is homed to route the calls either to on-premise or Office 365. This article describes Public Switched Telephone Network (PSTN) considerations when upgrading to Teams. The exact logic for how EV-enabled gets set to true depends on the following scenario: If the user is EV-enabled in on-premises Skype for Business Server and a Phone System license is assigned to the user prior to moving the user to the cloud with Move-CsUser, the online user will be provisioned with EV-enabled=true. To migrate this user to TeamsOnly mode with PSTN functionality, you must move the user to the cloud, and either port their number from the old carrier to a Microsoft Calling plan, or assign a new number to the user. Operator Connect. To connect Phone System to the PSTN, you can choose one of the following options: Phone System with Calling Plan. This preview version is provided without a service-level agreement, and we don't recommend it for production workloads. The user's PSTN connectivity is also on-premises. Phone System is not supported when the user's account is assigned a Teams upgrade policy with Islands mode. For example, you might have offices in locations where Calling Plan isn't available. Our Cisco-certified partners are world-class service providers that meet the highest standards of service quality, reliability and support. Using Phone System with Teams is only supported when the user's account is assigned a Teams upgrade policy with Teams Only mode. In some countries and regions, it's illegal to bypass the PSTN carrier to decrease long-distance calling costs. Phone System with your own PSTN carrier with Operator Connect, Phone System with your own PSTN mobile carrier with Teams Phone Mobile, Phone System with your own PSTN carrier with Direct Routing, A combination solution that uses Phone System with Calling Plan, Phone System with Operator Connect, and/or Phone System with Direct Routing. PSTN can be partner . You can configure interoperability between your telephony equipment, such as a third-party PBX and analog devices, and Communication Services. Microsoft has two types of telephone numbers available: subscriber (user) numbers, which can be assigned to users in your organization, and service numbers, available as toll and toll-free service numbers. The user's upgrade to Teams needs to be coordinated with migration of the user to Direct Routing to ensure the TeamsOnly user has PSTN functionality. Choosing the right PSTN connectivity solution for your organization may seem overwhelming, but we encourage starting with these steps: Regardless of the PSTN calling solution - or solutions - you choose for Teams Phone, weve got the planning and deployment resources to help ensure your success. Steps 1-5 are listed in the suggested sequence, but they can be done in any order. For more information, see What are dial plans?. See Summary of per-tenant configuration of Direct Routing. This page summarizes key telephony concepts and capabilities. For more information, see Azure AD Connect. A user in Skype for Business Online, with on-premises voice functionality through Skype for Business on-premises or Cloud Connector Edition. A user in Skype for Business on-premises with Enterprise Voice, who will be moving to online and keeping on-premises PSTN connectivity. This gives customers the ability to leverage existing provider relationships and premises hardware, while delivering powerful Webex Calling features to their users. The initial implementation required an on-premise solution with a single Skype for Business front end server and an SFB edge. Before following the steps in this topic, you should read the following: . Phone System with your own PSTN carrier by using Direct Routing to connect your on-premises environment to Teams. It adds convenient PSTN connectivity plans to Webex Calling to provide customers with a complete enterprise phone system delivered by a single vendor, with the full support of Cisco partners. You can configure poicies at any time. Let's break down this definition further. With Teams Phone Mobile, a users SIM-enabled phone number is also their Teams phone number. For information about configuring caller ID or to change or block the caller ID, see Manage caller ID policies for users. This option is Microsoft's all-in-the-cloud solution that provides Private Branch Exchange (PBX) functionality and calls to the Public Switched Telephone Network (PSTN), as shown in the following diagram. By default, when you assign a Microsoft 365 or Office 365 license, Teams is enabled. Phone System with your own PSTN mobile carrier by using Teams Phone Mobile. Service Numbers. If you are using Lync Server 2013, see Planning for Enterprise Voice in Lync Server 2013 and Deploying Enterprise Voice in Lync Server 2013. After the upgrade to TeamsOnly mode, incoming PSTN calls will land in the user's Teams client. Once numbers are procured, administrators assign and manage numbers across different providers, in different countries around the world, directly though Control Hub. This article introduces Teams voice solutions and how you can connect your on-premises telephony network, if necessary, to Teams by using Operator Connect or Direct Routing. The version of AAD Connect you use must be version 1.0.9125.0 or later. Cisco Calling Plans are ideal for these customers. This method requires the businesses use and maintain their own session border controller ( SBC ) as a bridge between the PSTN and Teams platform. This article introduces the following Phone System key features and functionality, and the deployment decisions you'll need to consider: For information about all Phone System features, and how to set up Phone System, see the following articles: For information about managing supported devices, see Manage your devices in Microsoft Teams and Teams Marketplace. Read this section if you're migrating from an existing voice solution to Teams. Enterprises with a global footprint face several challenges. Our customers can use any combination of Cisco Calling Plans, Cloud Connected PSTN, or Local Gateway-based PSTN across different sites. It doesn't support third-party email systems. The user's PSTN connectivity is also on-premises. Cloud PBX with on-premises PSTN Connectivity does not offer the same feature set as a fully on-premises Enterprise Voice solution. Most importantly, we ensure that these options are easy to manage - often from a single pane of glass. - Every 1-2 weeks. -Carrier manages SIM-Enabled Mobile number, PSTN connectivity, and SBCs. There is not any existing on premises PSTN . I understand I can unsubscribe at any time. You might consider a combination of services. After you've decided, the article provides a roadmap to content that will enable you to implement your chosen solution. Assign a Voice Routing Policy (performed while the users are homed on-premises). Uninterrupted connection to Microsoft 365. With Operator Connect, if your existing operator participates in the Microsoft Operator Connect program, they can manage the service for bringing PSTN calling to Teams. Once a user is moved to Skype for Business Online and Phone System, their legacy PBX phone will no longer work, but their phone number will route to any of the Skype for Business clients for PCs or Smart phones as well as Skype for Business-compliant desk phones. You cannot enable users for Phone System in Office 365 who were created directly in Azure AD. Microsoft Teams Calling Plans - Setup is fast and easy for this all-in-the-cloud calling solution with Microsoft as your PSTN carrier. Automated Provisioning of SBC, SIP PSTN Trunks, Teams DR / Zoom Premise Peering Trunks, Security, and routing policies Efficiency & Versatility . For more information, see Phone System guidance for small and medium businesses to help you plan, set up, and manage your voice solution. You can choose a combination of options, which enables you to design a solution for a complex environment, or manage a multi-step migration. Direct routing: Option to provide access to PSTN for users with online Skype for Business account, Microsoft Teams license, using Microsoft Teams client. Teams Phone Mobile might be the right solution for your organization if: For information on the benefits and requirements of Teams Phone Mobile, and for links to carriers participating in this program, see Plan Teams Phone Mobile. Learn more about FastTrack for Microsoft Teams here. Voice Calling (PSTN) An easy way of adding PSTN connectivity to your app or service, in such case, Microsoft is your telco provider. If the user pool is on Lync Server 2013, that external pool traffic remains on Lync Server 2013 Edge Server. A constant connection isn't maintained throughout the call duration. However, to enable users to make calls outside your organization, you need to connect Phone System to the Public Switched Telephone Network (PSTN). For cloud calling, outbound calls are billed at per-minute rates depending on the target country. It provides PSTN calling capabilities to your Communication Services application even if Voice Calling (PSTN) is not available in your country/region. Using the on-premises Skype for Business tools, run Move-CsUser with the -MoveToTeams switch. To successfully enable users for Phone System with on-premises PSTN connectivity, their SIP address must be in your own domain. Teams Calling Plans are a great choice when: Operator Connect Easily bring operator-managed PSTN calling to Teams through a participating carrier. There are some differences in functionality, however, that affect how you configure certain Phone System features, such as call routing and emergency calling. If your PBX is not on this list, you can use a Session Border Controller to connect your PBX with Phone System in Skype for Business Online. With Direct Routing, PSTN trunks connect directly to the Direct Routing service through your on-premises Session Border Controller (SBC). For Calling Plans, most of call routing is handled by the Microsoft Calling Plan infrastructure. If you haven't already done so, configure the organization for Skype for Business hybrid. In this scenario, the user is already in Skype for Business Online. At Webex, we understand that businesses need a cloud phone system with powerful enterprise-grade calling features and flexible options to deliver these features to users worldwide. Vincent and GrenadinesSudanSurinameSvalbard/Jan Mayen Isls.SwazilandSwedenSwitzerlandSyrian Arab RepublicTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks/Caicos Isls.TuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUS Minor Outlying Is.UruguayUzbekistanVanuatuVatican CityVenezuelaViet NamVirgin Islands (British)Virgin Islands (U.S.)Wallis/Futuna Isls.Western SaharaYemenZambiaZimbabwe. In this scenario, the user is still homed in Skype for Business on-premises. A user in Skype for Business on-premises with Enterprise Voice, who will be moving to online and using a Microsoft Calling plan. Pair your on-premises SBC with the Teams Direct Routing service. On-premises Skype for Business Mediation server provides interconnectivity to PSTN. Best Regards, Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. PART 2. Required for all. Whether using Direct Routing or a Microsoft Calling plan, a user must have EnterpriseVoiceEnabled=true in Azure AD for the user to have PSTN functionality. Above all, this system must be easy to manage, so business growth is not slowed by painful administration. Lync Phone Edition devices MUST be updated to minimum required firmware in your on premises environment PRIOR to moving to Skype for Business Online. Dynamic emergency calling (based on the location of the Teams client) is supported. The cloud PBX service logic, features, and connectivity are built on geographically redundant and reliable data centers in the cloud so calls can always be routed and answered with flexible options. In Microsoft 365 or Office 365, upgrade the user to TeamsOnly mode (Grant-CsTeamsUpgradePolicy). so you'll need a reliable internet connection to use it. An . In Microsoft 365 or Office 365: Assign the relevant OnlineVoiceRoutingPolicy to enable outgoing calls. For more information, see Configuration considerations later in this article. If necessary, assign the Teams license. Cloud Connected PSTN. For more information about Direct Routing, see the following articles: Most Phone System features are the same regardless of the PSTN connectivity option you choose. In most countries, Cloud Connected PSTN customers can select from multiple Cisco-certified Partners. This solution is the simplest option that connects Phone System to the PSTN. You can use virtually any telephony carrier with Phone System. To migrate this user to Teams, you must move the user's on-premises Skype for Business account to the cloud. Phone System servers and traffic . For example, everyone should read about Phone System and understand the options for connecting to the Public Switched Telephone Network (PSTN). Whenever your users interact with a traditional telephone number, calls are facilitated by PSTN (Public Switched Telephone Network) voice calling. Published date: June 14, 2021. For a list of legacy PBXs that interoperate directly with Skype for Business Server 2015 see Infrastructure Qualified for Microsoft Lync. Skype for Business Server 2015, March 2016 Cumulative Update 6.0.9319.235, Lync Server 2013 July 2015 Cumulative Update 5.0.8308.920. Webex Calling easily extends to a complete collaboration experience that includes market-leading calling, meetings, messaging, contact center, and . Microsoft acts as your PSTN carrier, as shown in the following diagram: If you answer yes to the following, then Voice Calling (PSTN) is the right solution for you: This option requires an uninterrupted connection to Azure Communication Services. Find out more about the Microsoft MVP Award Program. Which user locations need new phone numbers from Microsoft? Some scenarios may be 100% cloud-based, while others may require an on-premises setup with connectivity to legacy hardware, and others require mobility or speedy deployment. Creating users in online Skype for Business or Teams without first enabling them in on-premises pool with Enterprise Voice is not supported. How to get and manage phone numbers differs depending on your PSTN connectivity option. You can use literally any telephony carrier with Communication Services. This solution provides your business with a smooth migration from on-premises deployments to the cloud at a pace that meets your business strategy. But they also need a solution thats easy to manage. Get phone numbers for your users. Teams Calling Plans are a great choice when: Getting started quickly is a priority. Webex Calling supports these customers with the ability to select PSTN connectivity on a site-by-site basis. For more information about PSTN connectivity options and configuration considerations, see PSTN connectivity options. Furthermore, Teams Phone allows you to make Teams your UCaaS solution, enabling PSTN (Public Switched Telephone Network) connectivity, and adding advanced call control features such as auto attendants, call queues, music on hold, call forwarding and more. Cloud Voicemail includes voicemail transcription, which is enabled for all users in your organization by default. Calls between users in your organization--regardless of geographical area--are handled internally within Phone System. Learn the history of the PSTN, what it is, how it works, and how it compares to modern-day communication solutions. Teams has lagged in offering feature parity to on-premises Skype for Business. If you move your users from on-premises to online prior to updating the firmware, users will be unable to connect using their phones. Ensure that your Session Border Controller (SBC) is supported with Direct Routing by reviewing this list. For more information, please refer to Getting phones for Skype for Business Online. For more information, see Considerations for Calling Plans. CCE will let you create a hybrid voice environment with an on-premises PSTN connection, and is required at this time for achieving what you want. * When you purchase 150 or more seats of an eligible subscription, FastTrack will help with core and advanced Teams onboarding. Local gateway. Hybrid Voice Connectivity: Option to provide access to PSTN for users with Skype for Business Online account. For customers using voice channel in Dynamics 365 Customer Service Enterprise, Microsoft provides GA level of support for all the direct routing related scenarios. Organizations may also want to port numbers or work with their existing connectivity provider. As another example, Direct Routing provides Location-Based-Routing (LBR). This section explains different combinations of user creation, followed by a supportability statement. (Unless deployed as an option to provide a connection to third-party PBX, analog devices, or other telephony equipment for users who are on Communication Services. You do not require deployment or maintenance of an on-premises deploymentbecause Voice Calling (PSTN) operates out of Azure Communication Services. If a hard reset is performed while the device is not at minimum firmware it will default to using PIN Authentication, which is not supported in Skype for Business Online. We know that many organizations have multiple sites and would benefit from the ability to use multiple PSTN connectivity options. An easy way of adding PSTN connectivity to your app or service, in such case, Microsoft is your telco provider. . - Cloud PBX with Microsoft PSTN calling. By deploying Phone System with on-premises PSTN connectivity, you can move your users to the cloud via Skype for Business Online at your own pace, while retaining their on-premises PSTN connectivity. For more information, visit the Subscription eligibility documentation. To learn how to configure network settings for network regions, network sites, network subnets, and trusted IP addresses, see the following articles: More info about Internet Explorer and Microsoft Edge, Country and region availability for Calling Plan, Manage voice routing policies for use with Direct Routing, Plan Location-Based Routing for Direct Routing, List of Session Border Controllers certified for Direct Routing, Set up phone numbers with Operator Connect, Set up phone numbers with Teams Phone Mobile, Configure the phone number and enable enterprise voice, Configure voice routing for Direct Routing, Configure network settings for Location-Based Routing, Enable Location-Based Routing for Direct Routing, Contoso case study: Location-Based Routing, Plan and configure dynamic emergency calling, Manage emergency call routing policies for Direct Routing, Network settings for cloud voice features in Microsoft Teams - Concepts and terminology, Manage your network topology for cloud voice features in Microsoft Teams. How to use Location-Based Routing (LBR) to restrict toll bypass for Microsoft Teams users based on their geographic location. Your business needs might require that you disable voicemail transcription for specific users or everyone throughout the organization. Microsoft Calling Plan isn't available in your geographic location. Service numbers have higher concurrent call capacity than subscriber numbers and can be assigned to services such as Audio Conferencing, Auto Attendants, or Call Queues. Calling Plan is available in your region. Phone System servers and traffic traverse this network. To help you decide whether Cloud PBX with on-premises PSTN Connectivity will provide the right feature set for your organization, see Here's what you get with Cloud PBX. If the Skype for Business Online Plan 2 is disabled, re-enable it. Migrating this user to Teams requires moving the users on-premises Skype for Business account to the cloud, and coordinating that move with either A) the port of that users phone number to a Microsoft Calling Plan or B) assigning a new subscriber number from available regions. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. If anything is unclear, please feel free to let me know. For details, see Pair the SBC to the Direct Routing service of Phone System. Otherwise, register and sign in. To connect Phone System to the PSTN, you can choose from the following options: Calling Plan. Skype for Business Online was retired on July 31, 2021 and PSTN connectivity between your on-premises environment whether, through Skype for Business Server or Cloud Connector Edition and Skype for Business Online, is no longer supported. Steps 1-5 are listed in the suggested sequence, but they can be done in any order. You want to mix routing, with some calls going through Calling Plan, some through your carrier. Building your own on-premise PBX system can be difficult. You want to use Microsoft-managed access to the PSTN. To learn more about voice channel, see Introduction to the voice channel. SMS capabilities depend on the phone number you use and the country that you're operating within as determined by your Azure billing address. This also is the case if an on-premises user is moved to the cloud prior to assigning the Phone System license. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. To learn how to set up hybrid connectivity, see Plan hybrid connectivity between Skype for Business Server and Skype for Business Online and Deploy hybrid connectivity between Skype for Business Server and Skype for Business Online.
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