Items purchased at Reitmans.com can be returned by mailing the items back to Reitmans (free of charge for Canadian orders) within 30 days of purchase. Reitmans (Canada) Limited Reitmans Division 250 Sauv Street West Montral, Qubec H3L 1Z2, Book an in-store or online Please note that in order to limit contact, our employees will be processing contactless returns. Fill in all required information on the Info/Payment tab and select CONTINUE CHECKOUT. More details Ensure your item qualifies for return by mail Before returning items by mail, these conditions must be met: Items were purchased online and shipped to you within Canada. You can also filter items sold and shipped by RCL Market Sellers. Please turn it on so that you can experience the full capabilities of this site. Within 30 days of purchase, you are welcome to return your unworn, unwashed, unaltered item (s) with the price ticket (s) still attached, to receive a full refund. Payment shall be made by any one of the payment methods available on the Site, which are subject to change without prior notice. Take advantage of our free in-store pick-up service for the ultimate in safety and convenience! Upon receiving your Order Confirmation email, if 48 hours has passed and you have not received your Ready For Pick Up email, there may be a slight delay in order processing so please be patient. By using the Site you hereby agree to indemnify, defend and hold harmless the Company from and against any and all losses, damages, liabilities, and claims and all fees, costs, expenses, of any kind related thereto (including, without limitation, reasonable attorneys fees) incurred by the Company in connection with any claim arising out of, based upon or resulting from your use of the Site. Offer is valid for first-time subscribers only. You may receive several shipments to complete the fulfillment of your order. Unfortunately, requested or scheduled pick-up times are not available as turn around to prepare your order will vary from store to store. Refer to question below of How to contact a seller. What is Reitmans' return policy? One-time use, in-store or online at Reitmans.com and Hyba.com. You will be refunded in the same manner in which your original purchase was made. Service 10 Value 8 Shipping 8 Returns 9 Quality 9 Refer to the FAQ How do I contact a seller?. A gift card is a pre-paid, re-loadable cash card that you can use to pay for merchandise online or at any of our locations across Canada. If you have a Coupon Code, you can enter it in the field beside Enter Promotional Code and select APPLY COUPON. However, United States customers are responsible for all sales, use, and any other taxes and duties imposed by any state or jurisdiction in the United States, associated with their order. styling appointment, Sign up to our emails and get a chance to win a $250 Gift Card. You should note, however, that without cookies, some of the Sites functions will not be available, and the user will lose some of the benefits of the Site. 2. Your order may have been cancelled because of problems with the credit card information you provided. When you submit your order (by using Apple Touch ID, Face ID or double-clicking Apple Watch), such order will constitute an offer from you to the Company to purchase the Product(s) described in the Order Confirmation, for the price and subject to the other charges, terms and conditions set out in the Order Confirmation. The use of cookies is a common practice adopted by most major websites to better serve their clients. Even if its not the Reitmans store you originally picked up your in-store pick-up order in, well be happy to accept your returns. Purchased within 30 days. Shipping costs will be automatically deducted at checkout from all eligible orders, after applicable discounts and before taxes. COD or collect deliveries will not be accepted. The discount will display in red below the order subtotal. An email including the 15% coupon will be sent in the next 48 hours following the subscription to the newsletter. Trademarks, logos and service marks (collectively, the Marks) displayed on the Site are registered or unregistered Marks of the Company or others, are the property of their respective owners, and may not be used without written permission of the owner of such Marks. You acknowledge and agree that any Material which you provide including, but not limited to, your ideas, suggestions, comments and other feedback regarding your use of the Site or the Products, is not, except as may be required under applicable law or pursuant to the Companys Privacy Policy, confidential, secret or proprietary. Price match and price adjustment requests are at the discretion of the seller. Though we do not identify as a sustainable brand, we're committed to taking part in various initiatives and partnerships that promote ethical and sustainable practices, with the goal of becoming the most responsible version of ourselves. Currently, acceptable payment methods include Visa, MasterCard, American Express, PayPal, and Apple Pay. The Company may monitor the access to the Site (and any other of its websites) and other activities in relation to the Site (and any other of its websites) and may intervene in this regard. Please refer to the Contact Us section of the website. Once you have placed an order, you will receive subsequent emails indicating the status of your order. $13.98. Online prices already reflect discount, before taxes, shipping and handling. An email including the 15% coupon will be sent in the next 48 hours following the subscription to the newsletter. Still unsure what fit is best for you? If you are updating an existing account, type your email address and password into the corresponding boxes and select LOGIN. The discount will display in red below the order subtotal. Our Fashion Associates would be happy to help you! A sellers shipping policy can be referenced under 'View return and shipping policies' on the product detail page. They keep a record of your preferences, making your subsequent visits to the Site more efficient. If you are under the age of majority in the jurisdiction in which you reside, your parent or guardian should use the Site on your behalf and you should not use the Site on your own or provide any personal information to the Company. FOR THE PURPOSES OF THIS SECTION, THE COMPANY SHALL INCLUDE THE COMPANYS RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, MANDATARIES, CONTRACTORS AND THIRD-PARTY SUPPLIERS. Delivery times will vary by seller and the shipping method selected at checkout. Cannot be combined with any other offer or promotion. Please turn it on so that you can experience the full capabilities of this site. The Company may refuse to process subsequent orders from customers with a previous fraudulent order history. Returns of merchandise purchased with Cash, Credit or Debit Card, without proof of purchase: Yes! Merchandise may be returned to any Reitmans store in Canada for an exchange or refund. A cheque will be mailed to you from Reitmans Canada Ltd. When using the Apple Pay method of payment, you will be redirected to an Apple Pay screen describing your credit card information, shipping address, contact information and the purchase price and any applicable charges for shipping and taxes. You will then be prompted to add additional optional information on the following form. For a limited time, Reitmans is offering FREE REGULAR SHIPPING on all online orders of $49 (CAD) or more after applicable discounts, before taxes, shipping and handling, shipped within Canada. Returns of an order placed in-store or purchased online but picked up. Just shop and check out as you normally would. No purchase is necessary to check your balance. Offers are not applicable on RCL Market and select Brand items. If you use the Site to purchase Products, you represent that you are of legal age to enter into any purchase agreement through the Site and become bound by its terms. You can unsubscribe to the newsletter at any time. Monday to Friday, on the weekend and for anything in between, RW&CO. tops off your looks! If you paid for your purchase using both a credit card and a gift card, a portion of your refund may be applied back to your credit card. Select the size, colour and quantity of the item that you want to purchase. The Site is intended for use by adults only. If you forgot to enter your Coupon Code in the shopping bag, you can still enter it on the Info/Payment tab. All our items are clearly marked Petite or Tall, either within the items online title, or on the items in-store tag. For assistance and additional information on returns for purchases made with these cards, please contact our Customer Care department by completing our webform. Currently, you can use up to five gift cards to complete a purchase. No personal information is transmitted via cookies. Canada Post may have delivered the package to your community mailbox or scanned the package as Delivered when its still actually out for delivery. Please note that you will only be charged on your credit card for items that you will receive. Simply present your card at one of our stores and ask the Store Associate to add whatever amount you choose. Once the purchase of an RCL Market item is confirmed, you may contact the seller for all order and return inquiries via the Order Status page or the My Account page on our site: Contact seller from the Order Status page. Reitmans Canada Ltd Class A $2.92 RET.A0.69% Aritzia Inc $41.55 ATZ2.88% Indigo Books & Music Inc. $1.95 IDG5.34% NGEx Minerals Ltd $6.42 NGEX1.53% Prime Mining Corp $2.37 PRYM0.00% Artemis. Free shipping on all orders of $49 or more. However, not all is lost! Please allow up to 10 business days for your refund to be processed. If you paid by PayPal, you will be credited to the card associated with your PayPal account. Select the field(s) that you want to modify and select APPLY to update your account profile. For more details please Contact Us to reach an Reitmans Customer Care representative. in-store or curbside, must be processed at a store. The use of cookies is a common practice adopted by most major websites to better serve their clients. Take note that, by default, the option to use the same address for billing is already checked off. Should you no longer wish to receive marketing emails, you can unsubscribe by clicking "Unsubscribe" at the bottom of any of our emails. Although we're here to handle your every need when it comes to customer service, the seller is responsible for supporting all inquiries related to your RCL Market purchase. If a credit card was used in combination with a Gift Card, the credit card portion will always be applied first and any remaining amount will be refunded with an electronic Gift Card. Orders purchased by customers at reitmans.com, can be shipped to destinations within Canada only at this time. After clicking "Unsubscribe" you will be forwarded to a webpage that will ask you to confirm the email address you are unsubscribing. What this means is you may choose to ship some items to your home and pick up other items youve selected in store. Customer orders for Products for delivery to the continental United States (other than Alaska) shall be limited to a maximum of CAN$800.00 per day. Alternatively, you can select the province and city from the drop down menus. Once your order is ready, youll receive a Ready For Pick Up email letting you know its time to pick up your order from your selected store. Please try again later! Note that credit card verification and authorization must be received before we can process your order. Possible errors include forgetting the @ sign, or .com, .ca, or .net at the end of your email address. Canadian retail giant Reitmans recently announced it has emerged from its restructuring proceedings through the Companies' Creditors Arrangement Act and its President Stephen Reitman said he's confident that its brands (Reitmans, Penningtons and RW&Co.) will flourish. We will notify you of any such changes, modifications, alterations or updates to the Site by posting notice of same on the Site. Shipping charges cannot be refunded. Canadian customers shall be responsible for all sales, use, goods and services, harmonized sales, and other taxes and duties associated with the order. Shipping costs will be automatically deducted at checkout from all eligible orders, after applicable discounts and before taxes. The pricing of an item can change depending on the colour selected. Shipping fees are non-refundable, unless an item was shipped in error or was damaged in transit. Additional restrictions may apply. Offer is not applicable to the purchase of gift cards, R Essentials, previously purchased merchandise, and already-reduced merchandise (ending in $0.99, $0.90 and $0.97). If you are not already logged in to your Reitmans account, you will be directed to a page that will allow you to log in, create an account or checkout as a "Guest". Exchanges by mail are not offered.