If I can be of further help, or you have useful info to share with others, please call me on 07790 200800 We work with all the other teams, providing them with financial advice to help them deliver their strategic and business goals. . Do i need to contact anyone or just sit back and wait for BT or Openreach to contact me with another appointment to install full fibre? 9h16. 25-03-2023 The typical Openreach Engineer salary is 30,644 per year. Find your answers. Find out how to tell us about scams, and who to contact if you see someone damaging or stealing our network. Damaged telephone poles (e.g. I'm sorry that the engineer didn't turn up when they were supposed to. The PIA is essentially an Openreach (UK) product that allows CPs access to the poles and ducts. Unhappy with Openreach work? You should never need to contact BT Openreach unless you're reporting an issue with street furniture such as telegraph poles, . To report damage to the network or health concern, call 0800 023 2023. If youve got a smartphone, youve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. free lookups / month. You'll get the help you need immediately, but if the problem persists or you need to talk directly to a representative, you can use the methods shown above. Connect. This is sent on the day of the visit. If you test positive for COVID-19 within 14 days of an engineer visiting you,please contact usso we can inform the engineer that visited you. Other: Other common reasons given to engineers which result in missed appointment fees: If the site contact is adamant that they were onsite for the duration of the visit, and would have been able to clearly hear an engineer knocking (or ringing bell), then they can sign a witness statement which will be forwarded to Openreach. Full details of the OpenReach access requirements can be found in this article about RAMS (https://internetservices.freshdesk.com/en/support/solutions/articles/5000828807-openreach-rams-risk-assessment-and-method-statement-). The first step to make a BT complaint is to contact the provider right away with details of why youre unhappy with the service youve received. try phoning FTTP TEAM 08005874787 and see if they can help you sort out next engineer visit. Here are some things you can try. Openreach takes scams, damage and crimes seriously. We also drive our commercial decision-making and investment of capital. Openreach are continuing to install TalkTalk broadband and fixing faults without entering customers homes, where possible. You'll need this address if you plan to visit the office for help or anything else. We also identify investment opportunities and develop tools that improve our decision-making, helping to maximise our returns. From mountains in the Scottish Highlands to beneath the big city streets, theres nowhere we wont go to make sure that everyones connected. BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach. If you prefer email, simply complete the form . .. Ive scrolled down the order page to the engineer details and it says We are still waiting for information from our engineers and will update the order shortly. New Full Fibre service: 07786202608 - Reminders that an appointment has been booked to install your new full fibre service New service where the engineer doesn't need to enter your home: 07786202608 - While our engineer won't need to come inside you'll need to plug in your new equipment to allow them to connect your new service. When things go wrong with your telephone line or Broadband you might be tempted to contact Openreach, however you must contact your Service Provider, who will arrange for Openreach BT to attend to your fault. To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. Openreach has announced that their direct end customer contact programme is leaving the trial phase and will shortly start to be adopted by broadband ISPs as part of normal business, which will improve the level of contact made between the network operator and consumers for certain installation and repair work. // , Damaged underground cables (typically caused by mechanical diggers in built-up areas), Loose cables or cables dangling from telephone poles, Damaged green cabinets or cabinets with open doors. They will raise the issue with us on your behalf. (business & personal). Loose, cracked or missing manhole covers. //